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Thuraya IP+ cannot access the internet after successful pointing

• Click the ‘Exit Pointing’ button from the Pointing page or press the Connect button on the face of the terminal.
• Turn Thuraya IP+ off and then back on again, and attempt antenna pointing again to improve the signal strength. You may need to reposition Thuraya IP+, verifying that there are no obstructions blocking the satellite signal and that the Terminal has a clear view of the sky in the direction of the satellite.
• The browser may not be correctly configured. For Firefox, go to Advanced Preferences and select ‘Direct connection to the Internet.’
For Microsoft Internet Explorer, select Tools / Internet Options / Connections / LAN Settings and uncheck the box labelled ‘Use a proxy server for your LAN.’ YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION.

Properties ID: 000243   Views: 237   Updated: 2 years ago
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